Airtel’s customer support service
.
Getting to speak to a customer support service engineer in Airtel is real pain. Why don’t Airtel implement simple to use telephone customer service ?
I propose them the following simple decision tree.
When customer calls the support number, please provide him/her two choices; either he/she can choose to speak to person or the dumb machine.
Instead of this simple decision, I need to navigate those annoying recursive menus. There is no one menu which leads me to person. I really don’t know how I was able to speak to a person after spending thrity minutes on the phone. The funny part was, the support person is unable to tell me a way to reach her directly, according to her if I wish to talk to a person, I have to go through this enourmous pain.
What could have been a simple solution, is made overly complex by the designers. If I wanted to really express myself of the pain I experienced, then I should be really yelling bad words at them…
Update:
Now have some fun…
“Please hold… We’re going for record on how long customers will wait”
“Your call is important to us, but not important enough for us to hire additional staff to talk to you”
“Please listen carefully, as our menu makes no sense”
Source: HBR
.
switch to Hutch…
dial 333 and u directly get connected to a human
not only airtel,even sify broadband,icici bank do the same ill treatment towards the customers.i shifted from airtel to idea,from sify to beam cable,icici to hdfc.
if the service is not upto the mark.dont even think once to chuckthem out.then they will realize the value of buyer.
Pegasus, will try to switch to Hutch in near future.
Kamal you are correct and I have the same experience with ICICI bank also. If you want to make customers happy, you have to reduce their waiting time and make them important else they are going to look for new avenues…
better still… just tell us how many people are ahead of us in the queue… knowing how much time it will take really lessens the anxiety.
[...] so of sitting cross-legged. and by the tenth day, i’d lost my patience. a day full of heavily abusive calls to supervisors, team leaders, technical executives and other fancy titles later, i finally got the [...]
@ pegasus/karthi: it took me quite a while to figure out where that comment came from.
likewise…
I recently had a pretty nasty experience interacting with Airtel customer support. It appears that the quality of support offerred has gone down drastically, with the support people clueless about issues, and in general incapale of offering quality support/ interacting with customers!
I was able to figure how to talkto humans, btw. This was related to a technical problem (receving tonnes of spam SMS messages). I had to call them up 4 times for the resolution. This was what happenned each time:
1. The first time, the person suggested a totally ridiculous solution of me switching off my cellphone.
2. The second time, I was given a more reasonable solution and I acted on that.
3. Problem still continued and I called them up again the next day. The person (Prashant) was unable to offer a solution and I requested him to forward my call to technical support. He DISCONNECTED the call instead.
4. I called up again and this time asked for a complaint number. The person flatly refused giving a complaint number. I asked him to forward the call to some senior. He made me wait for 3 minutes, came back, and again tried to peddle the useless solution he was offerring earlier. I insisted on talking to a senior and then he just went dumb. I could hear the background chatter, but no resp at all from this support guy (Tarun).
I had switched over to Airtel around 3 years back, after a very good experience with Hutch in another city. Guess I made a mistake. Intend to switch back to Hutch immediately.
Ashwin, expect more of these crap from Airtel when you plan to switch the service to hutch.
Love the sound technical advice given by the Airtel persons!
I also faced similar problem…
Problem issue:
1. Service Barred without Giving Specific Reason,
2. Service Not Getting Restored even after all efforts from My Sides…
3. Repeated request for Same Service still no response from the Organization
4. 25 days of services Barring & 19 Repeated Request Only False commitments from the Team
5. No Escalations in spite of repeated requests from My End…
6. TLs at Call center are never available to take the issue…
Tejas, I feel pity for you. All customers are on the same boat when it comes to getting help.
Hello
whom so it is con son
1.every month my amount is getting dedited of Rs.10 in the middle of the month.
2.Rs.30 at the ending of the month
3.without any information
4.No SMS also
5.I just want to for you are dedited the amount and you try to cancell
for what ever you cancelling the amount otherwise i will loge a complaint
please see to that you cancell the purpose for what ever you are d editing the amount my humble request
requesting you
Nancy Anthony
10.
Hello
whom so it is con son
1.every month my amount is getting dedited of Rs.10 in the middle of the month.
2.Rs.30 at the ending of the month
3.without any information
4.No SMS also
5.I just want to for you are dedited the amount and you try to cancell
6.No customer care responds no one correct in giving me the information
for what ever you cancelling the amount otherwise i will loge a complaint
please see to that you cancell the purpose for what ever you are d editing the amount my humble request
requesting you
Nancy Anthony
Res. Sir,
I am B.vijayakumar,worked in Pushpam&co,nazareth as a ASE for above 1Years and having one mobil no 9894012331.Due to my personal inconvenience i will not continue my work,so i resign my job at 22/05/2007,but at the day of 29/05/2007,my mobile no was to be migrated to some others without notice for me(it was on my owner’s house no).Also my personal details migrate,so lose my privacy.
So i will raised one complaint at 30/05/2007 approx 11 A.M.
But upto yet the complaint cannot be rectified,but the mobile no was
well working in my owner’s house for the help of one TSM help
(MR.P.Krishnan-9894010400).I also have 6 More air tel connections for
my family members.How will i believe,whether these should not be migrate?
If my mobile no(9894012331) will not be reactivated, I am sorry to say that ,I will go for another communication(hutch,aircel etc)
I expect to receive your kind co-operation.
THANKS AND REGARS
B.VIJAYAKUMAR.BSc,DCA
I am not able to login to my ID for making payment of my airtel mobile bill pl. send me new password for my login id anuruddhan
I am airtel prepaid user and my number is 9860882218 last 6,7 days i will try to activate 1000sms free pack but till 2day i cant do this when ever i call customer cere all officer always told me that system on update so call after 1some time but tell me one thing airtel system always on updating,
did not have any feedback from their technical department. When I
called again today on 3/7/2007 they informed me that I will have to register
my comp. after now system on update if i cant get satisfaction i have to change my service
urs
mithil kalambe
9860882218
People are you serious when you are asking me to solve the problems that you face from airtel ? Are you really serious are is it just some kind of prank or spam ?
I cannot solve your problems, please get in touch with Airtel customer service and tell at them.
I sincerely pray to God for your problems!
Add yell at them ……
Respected sir,
My mobile no : 9894846748
Actually i bought this sim from motorola bundle offer in febravary.it has a two years validy &it has extra talk time amount Rs 1575 {airtel to airtel }.
From staring of march itself i called to customer care regarding of plan change. that time itself one sir told if u planchange your’s airtel to airtel talktime will be lost that time itself i asked about validity he says defintely you have two year validity only your’s airtel to airtel talk time only lost.i confirm that more than five times.
After finishing airtel to airtel account i requesting for plan change on 4july tillnow my plan change regarding to that daily i called to customer care daily they said your plan will be change next 24 hours.i have reference no on those days.
i confirm from all of them about my validiy period. all of them told that u have no problem about ur validity & they give assurance for validity
The reference no are:
4th July - 0704103892 - 9.31pm;
5th July - 0705063757 - 5.40pm;
6th July - 0706075278 - 6.56pm;
8th July - 0708091326 - 8.39pm;when i called he said that you send a message as STUD.he asked me to resend as STUD to 404.i asked about him sir what about validity he says if u buy a sim in NOKIA offer you will lost your validity for you no problem you bought this motorola offer surely you have two years validity sir. then i send a message for plan change i got a msg as that ur plan will be change in next 4 working hours.
9th July - 0709019028 - 11.20am on 9th morning i got message as you not elligible for plan change then i called he said that we special request your plan will be change after 11o clock he also gave assurance for my validity,
9th july - 5oclock i called to customer care i said my plan is not changed till now then he said you are not able to plan change until your’s two year validity is finished.
9th july 0709070369 - 6.41pm(kalaivani); i said to her one sir told you are not able to plan change. she refer and then told sir to me that you can able to plan change she gave assurance for both validity and plan change.
10th july - i said all the reference number. he is HIGHER OFFICER [TAMIL]. i asked him about validity . he said all of them gave you assurance i take special request for your plan change with out any change in validity. he said he will call to me within 24 hours i will not received any single message upto 11th july .
11th july: i called two times 5.45pm(anand) & 8.15pm (balachandran) both of them are told .he said i take special complaint for your plan change with out any change in validity.balachandran gave assurance for plan change and validity it will be changed after 24 hours.
12th july : i called 6oclock to customer care madam will attended she said process is going plan will be change with 8.15pm. i asked about validity she said your validity will not be changed.
7.45pm i received one call from customer care he said for your plan change validity will be lost .
HOW IT IS POSSIBLE ALL OF THEM ARE GAVE ASSURANSE NOW THEY SIMPLY SAID YOUR VALIDITY WILL BE LOST………
if you say this before i will not finished dedicated account with in a short time… customer care executive are responsible for this…
i want to change plan without any change in my validity ……….
I HOPE THAT YOU WILL HELP ME FOR MY PLAN CHANGE WITH OUT ANY CHANGE IN VALIDITY………
[...] so of sitting cross-legged. and by the tenth day, i’d lost my patience. a day full of heavily abusive calls to supervisors, team leaders, technical executives and other fancy titles later, i finally got the [...]
kindly send the settings for airtelgprs on LG M 4410
sir im raj frm hyderabad.im an airtel customer for 4 years. whn i was studing in tamil nadu also u use to preper only aritel network.i really trust u.bt today u hve made the very worst thing.u chared the sms in a normal tarrif(removed all sms offers). u hve exteded the 111 offer to 120. even sitll u want to make more n moreeee money.every one wil give offer on the accasoins lke frienshipday independence dar etc. but people are ransaking customers. this is really very very bad. try to satify the customer.
im sory for using such words. i really felt bad fr this .dats why i wnt to intimate u
thnking u sir
we are very sorry to say that Air tel is gradually loosing its grip in the field of customer service.
Airtel sim card user are having very bad experiance now a days.
I am having airtel sim card with mob no.9892303423.
I have put life time cards but it intermittantly dead.
I am not able to talk any one nor any can talk to me,
what is it. Please your services otherwise your going to loose your valuable customer. Do some thing for my Aittel
mob no. 9892303423. why it is dead.
Mahesh koli
ROFL I can’t believe how many people have converted your blog comments section into airtel customer complaints
.
hello
I will suggest everyone who is planning to go for airtel think 10 times before you subscribe as i am facing hell lot of issues from past 6 months as my complains are pending and airtel is not at all doing anything and just making excuses i am not able to use airtel blackberry at my place because of low coverage and waiting for airtel to resoved my problem but they are just making excuses and now new thing in list is that the cell site in your area is having legal issues so till that time that wont be solved we cant slove ur issues how crap is it and customer service is crap 121 people behave like they are owner of the airtel shift manager like Mr vishal arora thinks they are MD of airtel and behave like ilitrate person and i suggest him to start selling fruits on roadside instaed of working in airtel cos that will be better as per his behaviour anyone wana know how crap is airtel service can call me on worst service provide number that is airte 9871719499
9866014509 No address.my name is durga prasad vechrla
Hi,
PLEASE! PLEASE!! PLEASE!!! Don’t go for AIRTEL because I am suffering a lot. I just want ot use GPRS facility which is Rs. 12 per day. there are many flaws in their system.
1. u can not deactvated it before 24 Hrs. if u want ot use it just for a day then u have to pay Rs. 24.
It’s huge wake up AIRTEL people b’caz IDEA is giving GPRS just for Rs.5/- Per day.
2. They created a flaw in deactivating GPRS system so u will easily activate GPRS but can’t
deactivate it by sending SMS so they will deduct u r AMT. forcefully.
3. STAFF is so arrogant & not co-operative they will not solve u r any problem.
if u want ot have a experience the pl. visit @ Vega Centre, pune. u will have a worst experience.
4. I know 100’s of people who are get cheated by AIRTEL.
5. I think AIRTEL management hired the full STAFF from SLUM area.
dear sir’s,/mam’s,
I am getting the frequent messages fro Air Tel
services saying/warning that I have 2 pay VRS
Charges/penalties/fines etc. 2 Air Tel more and more
Rs.(Rupees)
IT WILL BE DEDUCTED FROM MY NEXT RECHARGING amount
that is what I say that HOW POOR MY INDIA
still such a services like Air Tel are available
in INDIA/BHARAT/HINDUSTAN
PLEASE SERVE THE INDIA AS AN INDIAN
BUT NOT LIKE OTHERS
GOOD LUCK
AN Air Tel customer
VISAKHAPATNAM
OLD GAJUWAKA
ANDHRA PRADESH
0091-9908059683
[...] Airtel customer service [...]
airtel is the fucking network in ap .so plz dont go for airtel
why the airtel people is not making sms free in kerala, if a man is msging frequently and the others r doing the same then why they not making atleast free sms to airtel to airtel, they are realy crazy people….. so you know what happen now a days, only hooligens and terrorists is using airtel and others are using idea and the men like us got fooled. all my friends change to idea and other providers
Airtel-Express yourself
As you people say Airtel Express yourself I would love to express my thoughts about your wonderful service that I’ve got from you people in the past 5 months. Firstly I would like to thank each and everyone of you professionals for helping me out throughout my journey with or rather business with Airtel, special thanks to agents from IBM Daksh and also agents from Mumbai for bearing me also wont forget Team Leaders from both the centers and last but not the least Mr.Anish Pratham who tried his best efforts to help me.
Finally I’ve made up my mind to deactivate my services and go use services from some other service provider as I’ve found them superior in regards to providing network in my area.
Now the reason why I actually though of changing my network provider are as follows:-
1.) Pathetic customer support officers who don’t know what they are up to I think so instead of changing your IVR system you people m need to train you agents to help the customer instead of just using terms like I apologize and I’m sorry for the same I understand your concern and also making fake promises that Sir your network issue will be resolved within 1 month or 2 months which is still in the pipe line.
2.) Call Backs right from your agents to your middle managers to your process managers promise sir we’ll have someone from the network team call you and have this concern resolved but what just attractive messages that you’ll get a call from our team by this date we’ll get back to you and what NO CALL so u again call back repeat your story again a convincing story from the other side and repeat telecast again and again the same things.
3.) Till date this same minute when I’m writing this mail I’m expecting Mr Anish Pratham to call me and what again NO CALL amazing. I’ve promised myself not to use Airtel again in my life even if its the last service provider on this earth because the kind of Financial and mental loss that I’ve suffered nobody will understand, calls from my team in the night on my landline was pretty disturbing my family members also complaints from my boss and my superiors from Banglore and Gurgoan complaining that my cell is always out of coverage talking about the financial loss that I’ve suffered, please go through my itemized billing the number of call drops and the secs that I’ve spoken you guys or rather looters have charged me .40 paise for hardly 10 to 25 secs and the call gets dropped again I got to call that number.
4.) Blackberry, one fine day I get a call from your team suggesting me to subscribe to the blackberry services I explain the lady that there is zero network once I enter my place but still she forces me to use the same by faking me that it is not related to network still I can send and receive E-mails. After questioning the lady several times she forces me to go for the services and advices me to use my Nokia 9300 communicator which I did but guess what I get a error message NO PACKET DATA AVAILABLE how sad as it was a trial offer I though that you people leaving your cheap practices will give me a call and ask me whether I’m satisfied or not but what no call and on Sunday I learnt that these services are still active and Ill be billed for the same usage zero but still what sir Sorry for the Inconvenience.
“I want justice for the business that I’ve done with you people for the financial and mental loss that I’ve faced in the past five months”
if you expect that my aim of writing this mail is this then please NOPE……….!!!
I just want you people to learn one thing don’t do anything but aleast do justice to the salary you earn which we customers are a source may be a part of it.
I’ll make my final payment and get rid of your delightful services. I work as a Assistant manager with Convergys and I’ve tought my Communication Coaches and Trainer to play the variety of calls that I’ve got recorded when I spoke to your customer care officers the kind of treatment that I’ve got from your support team.We play the calls in front of our new hires and make them understand how to be courtesy and use a little bit of SORRY and APOLOGIZES and train them on process as well.
On this note would like to thank each and everyone of your people for NOTHING keep up the good advertisement and fooling people about your 100% network promise keep up the good work loot more………..!!!!
Thanks and Regards,
Gaurav
______________________________
Gaurav.R.Errum
Assistant Manager-Training Department
Learning Development and Performance Solutions
Convergys India Services Pvt. Ltd.
Pune - India
Mobile : - 09970167964
Ext # 5324
MSN: gauraverrum@hotmail.com
AIM: gauraverrum
Direct: + 91 - 20 - 66055324
US #: 91-801-747-55787
“Outthinking Outdoing”
B.Ashok kumar death was happen last one year back but new sim issued lost 2 month back for same name for unknown person but bill was issuing to his wife’s address
Frod phone No.9945071296
Vodafone is the best provides good coverage…………….;
Right from the appellet managers to the idotic agents all are the same the sound same and talk the same guys dont waste your energy on such useless people just file a case against them for mental harrasment…….!!!!
our number lifetime prepaid card no, 9810626798,is curently not working, How can i solve this problem.
my add is LIG-175 chirahula colony rewa(M.P.)486001
airtel tower is within 2 km ar from my home….but i feel a lot of signal problem
my calls are dropping….please solve this…thanks…
Sir,
On every shut and restart of the cell phone an amount of Rs. 1.20 or more is deducted from the cell phone which we complained but of no use. It is requested that the amount may be restored, uptil now Rs. 50/- approx. or more has been deducted from the balance and be restored urgently.
Thanks
Ratna, 9810143511
Airtel has really the worst customer care in the world. I’ve never experienced such an idiotic navigation system and idiots doing the support. Not to mention you need at least 20 minutes to get to speak to someone and then they all of a sudden hang up the line. And again we go from the start. Couple of times.
I have agree with every one of you. Airtel customer service just stinks….
I have very disappointing,wast,painful ,harrowing experiance with AIR TEL,sinace last week, I appeal to all my dear friends not to go for air tel
Rajkumar Mirajgave
9987592114
I, Anindya Sunder Sen have been an Airtel Subscriber for past two years. (Mobile No: 0983142479
I would like to bring to your notice about the esteemed service provided by the Customer Care department of the stated organization
It all started on 17th February, 2008(Sunday) when I noticed that an amount of Rs 30 has been deducted from my current balance. (I had a balance of Rs 100.35 which was reduced to Rs 70.35).
On, 18th February, 2008(Monday), I called Customer Care (CC) (09831012345) from Durgapur, WB and prompt reply was given to me by the experts—“Your request is in process, Please call after two hours”
On Monday I managed to call at least 4 times, during my third call to CC a technical support representative (female) finally sought out my problem that I had activated Hello Tunes and a monthly rental of Rs 30 had been deducted from my balance.
To my severe disbelief (as I had not activated any Hello Tunes or anything like that) I once again called back CC, and during one of my successive attempts I managed to talk to the Technical Supervisor, who after a long interrogation found that the fault was on their side and registered a complaint against my number and promised me to refund back my 30 Rs within the next two hours.
I waited till Tuesday morning and yet seeing that no refund was made I called Customer Care again and then I was told a new story that my complaint is already registered with them but their server was down so I had no options but to wait for another two hours.
On Tuesday I called CC 4-5 times and similarly on Wednesday another 4-5 times but I was to remember that server side problems always took more than two days to make up!!!!
The same server side problem crapped up on Thursday,21st February, 2008 and being quite irritated, I finally asked CC what could be a probable answer to my problem, the first and the best solution offered to me was to wait for another dreaded two hours while a second better option was to bring forward the problem to their head office at Park Street, Kolkata.
Today is Friday, 22nd February, 2008, 11:55 am and neither I have got any refund nor have It made a call to CC yet. This is clear indication from the Company’s side that I must try some other carrier if I want better service than I have received in this case.
In this short span of five days I managed to call CC around 25-30 times and I conversed with quite a number of Airtel employees Ms Barnana, Ms Priya, Ms Debanjali, Mr Suman………. I am sorry if I can’t remember everyone’s name I talked with…………… and I specially remember Ms Dipannita and Mr Soumitra, who after receiving my call and keeping me on hold for about five minutes just disconnected my call—after all it is the usual procedure followed to deal with customers and I must say they just care for the customers at Customer Care.
Anindya Sunder Sen
Email id : anindya56@gamil.com
Mobile No: 09831424798
Have you ever been asked whether your office is made of brick or granite???? oh yeah… a new high in customer service from Airtel.
Here i am, pis*ed with airtel network, unable to dial out from my mobile to other airtel numbers for almost a week now…and wut do i do? i call the ‘customer service’…..
The reply i get…. “sir, is your office made of brick or granite??” how the heck does it matter, i wonder.. but then its airtel, and everything’s possible….
+I am sorry to inform that services of airtel is sometimes quite disturbing as it sends unnecessary SMS & phone call to the customers. It causes a lot of disturbance . Recently an amount of Rs.99/ has been deducted from my account for some purposes (not clear) without my consent. I immediately sent a message as well as contacted the customer service cell to revert the amount & any facility provided to me without my knowledge may be withdrawn. Still there is no action on this part.
Further if you are not discipline the professional, it may not convenient for us to continue with you.I hope airtel executive will intimate me on priority basis.
Chandan Saha
Mobno.9810855272
I got my Airtel connection on 19.1.2008.i got a message, Address proof cannot be verified after submitting proper documents.this message was received on 18.2.2008.the local dealer asked me submit the document again.i did it again on 25.2.2008.but my conection is barred .when i approached my nearest Airtel office. they don’t give proper support.My balance is around Rs.780.I don’t know ,what to do?
Sir/Madam
My sim is barred even after submitting the all document 3 times even it is not been activated
my no 9766732665
Sir/Madam
My sim is barred even after submitting the all document 3 times even it is not been activated
my no 9766732665
when will it be activated
I love Airtel Services right from the network to the GPRS part of it”BALLS” to all you folkes who hate Airtel Service.
AIRTEL ROCKS………….!!!!!
I totally agree with Geneann I too LOVE AIRTEL.
Can any body tell me how to reach the Airtel’s Customer Care.For the past two months I have been trying to reach them.
PLease let me know the number…….
Hey Manab just dial the toll free number 121 and press the option where it says to report a loss of sim card press the number u will get through.
hello friends i’am raja from russia. i i’m in india i used airtel at that i’ts very good …….. but when compared to the networks in european countries airtel is better
Dear Sir,
Rs. 304.28 have been charged or say looted by Airtel from my account on 20/05/2008, and when I complained to Airtel call centre they replied that I have downloaded some games from “AIRTEL LIVE”.
I had not used any service nor I used Airtel Live, (also I don’t have any GPRS service activated).
Now I feel cheated and fooled as I cannot do anything and even when I know that I am true and right.
I am not getting any proper response or reply from any of Customer Service centres.
Now I am planning to stop using Airtel Prepaid services and switchover to some other Mobile Operator also I will try my best to convey this Fraud all over.
Sanjay Goswami
Vadodara-Gujarat
+91-9898115011
contact me for mobile tower space avaliable at bihar state in munger district.contact me-0771-4266427,09234143048.
YA ALL ARE TRUE AIRTEL IS ONE OF THE FOOL SERVICE PROVIDER OF INDIA MAKING FOOL THAT ATUT NETWORK ARE PEHLE NETWORK TO PROVIDE KARO THEN KAHNA ATUT NETWORK
my number is9890160128 i want message list outgoing and incoming u send my mail address i will pay money by card
I live on Palm Neach Rd, Navi Mumbai and the Airtel netwrok is really bad. I have found one room in the house where I get network. They keep cutting about 10 to 15rs evey month for MCA service (missed call alerts). but I dont ever get MCA. I have tried switching my cell off, then calling my number from several different landlines and friends mobiles etc, but I dont get a single MCA. So why am I being charged for it without fail every month\/ Where does the money go???
Everytime I call 121 with any of the numerous issues, the customer care puts me on hold for 2-5 minutes at a time, without a proper request or informing that I will be on hold … after they come back on line (2-5mins later), they ask me to repeat my problem. Hello\/// you nincompoops, I dont believe airtel can have such pathetic customer service.
Can the public sue the company? And whats with the celebrities like Sachin and ShahRukh (I believe he endorses airtel too) and others who promote the damn service??? Somebody should tell them they are promoting services which are incompetent….. maybe they dont know…
I called Airtel thrice today….. I am able to send smses to Dubai numbers but when I try calling it comes invalid/. I called customer service to tell airtel about the problem. thrice…. and all three times, the lady (3 different ones on 3 calls) heard my verification, problems, puit me on hold for atlkeast 3 minutes each…. then came back asked me stupid questions like “since how long have you faced\? I got pissed, and asked her why she’d kept me on hold 3 minutes only to come back and ask me such a silly questoin, then she said line is breaking and disconnected. I called 2nd time, same thing…. 3rd time I lost my patience, (ofcourse all 3 times I had to go through the stupid IVR…
3rd lady also put me on hold and then came back to ask “how long|” I lost tem,per and asked her if she had been looking at my records when I was on hold, she should know how long as I had told it to the previous person/…. she said |”line breaking” and disconnected the line.
Thats it, I didnt call again. I feel so angry. Strict action should be taken against these companies… I am so angry , am just typing away and I need to stop assaulting my keyboard…. ARGGGGGGHHHHH!!!
Dear Sir,
This is ref. to our complaint No 8632528 dtd. 30/06/2008 ( in the name of M/s Quantum International
Pvt. Ltd. C-3 Sector 3 Noida ) regarding the phone & Internet connection.Again we had word with Mr. Ashish(Sr. executive) & Mr. Sachin(Supervisor) regarding the problem, they have assured us that problem will short out within 4 Working hours. But after 3 days nobody is giving proper responce to us .For your information we are regular user of internet and our work basically done with internet, our staff member are sitting idle since last 3 days .
Regards.
ANIL GAUTAM
9971155544
VERY VERY BAD SERVICE
I am an airtel customer. My mobile number is 9791068553 in Chennai region.
Before 2 months I have taken this sim with 6 months validity. I gave my passport Xerox.
At the time of connection, you people didn’t tell about any other proofs.
But without intimating….Before 1 month my outgoing is barred…Then I went airtel showroom and my problem is rectified.
now I got one more problem… without intimating…you people have deactivated my sim,even I have some more 4 months validity. How can I rectify it????
I thought that only airtel is having good network in India… but you are not giving good customer support.
If you are like this only, definitely…you will loss customers.
Please, rectify my problem as soon as possible. My other contact no-09949756383.
July 18th of 2008, Airtel Customer Service “OUT OF SERVICE”………..Weh I called up the airtel customer service in the morning because not only me n number of customers around me who have a airtel prepaid, our calls were barred and the reason was unknown we were getting an error message that we need to call the “FUCKING” customer service number is BUZY since morning.
Dear Sir
When the service of airtel in Mumbai will retain?
We cann’t communicate and trying to change the service provider if not started soon…